nSight Live – AI Customer Support
AI-powered customer support bot for automotive dealerships with knowledge base integration and multi-channel communication.
Challenge
Building sophisticated AI chatbot with natural language understanding, accurate responses, and multi-channel delivery.
Solution
Amazon Lex and Bedrock (Claude 3.5) implementation with React admin panel, Lambda serverless pipeline, and Twilio Flex integration.
Technology Stack
ai
backend
frontend
integration
Impact & Results
Automated customer support with AI responses and knowledge base queries
Admin panel for bot management and conversation monitoring
Multi-channel communication (SMS, email, web) improving engagement by 60%
Reduced average response times by 75% while maintaining satisfaction
Technologies
Links
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